This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
We may collect, process and retain the following types of information about you (which will be referred to as Data in this Privacy Policy) from the website or mobile app including:
Information which we consider to be Sensitive Personal Information concerning, including or relating to your health and which may include information:
The site will record and track the use you make of the website through the use of, amongst other things, cookies and other monitoring tools and devices. You can choose to turn off non-essential cookies in your browser and you can delete them from your hard drive. You do not need to have cookies turned on to use the website but you will need them to use and access some parts of the app and to access personalised or secure content on the website/app. We may use essential cookies which are strictly necessary without your consent and are automatically set. You will not be able to disable these unless you change your browser or device settings. Some webpages in the website/app may not function as intended if the essential cookies are turned off. The use of essential cookies will not prejudice your rights as a data subject and no Sensitive Personal Information will be processed.
Collection of Data is mandatory unless stated otherwise. In cases where you do not provide the requested Data, then we may not be able to comply with our obligations under applicable laws and it may affect our site services available to you.
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
Our Website/app and our online services are intended for users located in the Kingdom of Saudi Arabia (KSA). We comply with all applicable data protection laws in this jurisdiction, which includes the Saudi Arabia Personal Data Protection Law as amended (the KSA PDPL).
We do not share your Personally Identifiable Information to any third parties. If required, we may share your PII details for the purpose of insurance or other relevant services, if required. However, we will take the user consent before doing the same.
The Fair Information Practices Principles form the backbone of privacy law and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information
We will keep your Data only for as long as is necessary to respond to any queries or complaints, to improve the services that we offer to you, to comply with any legal obligations to which we may be subject, and to comply with medical good practice and regulatory requirements in relation to the retention of medical records.
To determine the appropriate retention period for Data, we consider the amount, nature, and sensitivity of the Data, the potential risk of harm from unauthorised use or disclosure of your Data, the purposes for which we process your Data and whether we can achieve such purposes through other means, and the applicable legal requirements.
When your Data is no longer required, we will ensure it is securely deleted or annoymised.
If you are residing in the Kingdom of Saudi Arabia and order physical goods from us, such as through our online pharmacy, we will only retain the Data related to the transaction for as long as necessary, taking into account the nature of the transaction, unless we are required to retain the Data longer by law.
Also, refer to the data retention advice of Ministry of Health, Saudi Arabia, wherein, the ministry advices to retain the customer/patients’ data for a period of atleast five years.
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We recommend enabling two-factor authentication (2FA) if available, as this feature adds an extra layer of security when logging in and protects your account from hacking.
Make sure to install the latest security updates for your devices and software used. Security patches are released regularly, and installing them helps protect you.
Be cautious when opening unusual or suspicious emails. Some emails may contain links or files infected with malware. Before opening them, verify the source and ensure its authenticity.
Before using any web application, make sure to read its related privacy policy. Learn how data is collected, used, and shared. Make sure you agree to the practices followed before proceeding.
If you are using a web application that requires entering personal data or sensitive information, make sure that the data is stored and transmitted securely.
Be cautious when using web applications on public devices such as library computers or public internet.
We are working hard to ensure your safety and security on our electronic platform. However, please note that you are responsible for your personal behavior when using the application.
We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page.
If at any time you would like to unsubscribe from receiving future emails, you can email us at info@rh.med.sa.
If there are any questions regarding this privacy policy, you may contact us using the information below:
Riyadh Hospital, King Abdullah Rd, Al Mughrizat, Riyadh 12481
Email : info@rh.med.sa
Contact Numbers : +966 (011) 5215555; +966 55 466 4361